Our clients agree to pay for all services in advance of the booking of that service and to maintain a card on file for purchases.

Session package purchases must be paid in full. Those who make single session and 5 session packages do not require a standing regular appointment however any packages 10 and larger require a regular commitment.

  • 10 Session Package requires a minimum of one standing appointment per week.
  • 20 Session Package requires a minimum of two standing appointments per week.
  • 30 Session Package requires a minimum of three standing appointments per week.

PSW does recognize that many of our clients travel with varying frequency. That travel is not included in the minimum appointment scheduling policy. However, regular cancellation and rescheduling of sessions will be taken into consideration of future purchases.

The Monthly Concierge Program is designed to a medium and long term training program for clients who wish to maximize commitment and value. We offer both 6 month and 12 month programs. Although the program is paid for on a monthly basis, our clients agree to making all of the payments on the agreed upon dates and understand that the program can not be frozen at any time unless directed by a medical professional. Some additional guidelines are as follows.

  • Our clients recognize that the two sessions in the monthly program do not roll over to another month. Our clients agree to meeting twice during that month.
  • While we love meeting new people and working with families, our clients understand that none of the products in the monthly program can be split or shared with other individuals or groups.
  • Although we don’t require you to purchase a package for any of the $75 extra sessions, the 24 hour cancellation policy remains in effect.
  • We all have our favorite instructors but sometimes that instructor might have schedule conflicts. You will always be able to book your private session with instructor if they are available but there may be a different instructor working on the open floor hours when you come in to do your self training.
  • We know that everyone loves one on one workouts, however the open floor workouts are not private training. These times and professionals are made available to provide you tools and coach to give you guidance while you implement the work yourself. Look at it as having a coach in the weight room while you train.

Our clients understand that all sales are final and non refundable.

Additionally, our clients recognize and agree to our cancelation and no show policy. That policy states that our clients will provide 24 hours of notification in advance if they need to cancel or change their appointment time. They agree that any cancelations made within 24 hours of their session time will result in the forfeiture of that session from their package.

In the event the client is running late, they will notify the instructor directly. If the client fails to do so and has not arrived within 15 minutes of the start time, the session will be determined a “no show” which will subsequently result in the forfeiture of that session.


However there are some exemptions to the 24 hour late cancel policy. They are as follows..

  • Act of God
  • Death
  • Medical Emergency resulting in hospitalization or the immediate in person treatment with a medical professional.